Customer Satisfaction Survey IELTS Listening Questions and Answers

This blog provides the answers for Cambridge 15 test 04 section 1 - Customer satisfaction survey topic. Before checking the answers, first listen to the audio, answer the questions and then verify your answers.

The IELTS listening test contains 40 questions with 4 recordings (played only once). You must take the test and transfer your answers to the answer sheet before the last 10 minutes.

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Customer Satisfaction Survey Listening Questions

A conversation was recorded between a representative from a train company and a woman about her train journey. 

Section 1

Section 1 contains 1 - 10 questions.

Questions 1 - 10

Customer Details

Name: Sophie Bird
Occupation: 1. …………
Reasons for travel today: 2. …………

Journey Information
Name of station returning to: 3. ………….
Type of ticket purchased: standard 4. …………… ticket
Cost of ticket: 5. £ …………..
When ticket was purchased: yesterday
Where the ticket was bought: 6. ……………

Satisfaction with journey:
Most satisfied with: the wifi
Least satisfied with: the 7. ………….. This morning

Satisfaction with station facilities
Most satisfied with: how much 8. …………… was perfect
Least satisfied with: lack of seats, particularly on the 9. ……………
Neither satisfied nor dissatisfied with: the 10. …………… available

Customer Satisfaction Survey Listening Answers

Check the customer satisfaction survey listening answer key below. 

1. Journalist
   2. Shopping
   3. Stainforth
   4. Return
   5. 23.70
   6. Online
   7. Delay
   8. Information
   9. Platform(s)
   10. Parking

Other Listening Answers to Practice:
Transport survey listening answers
Car insurance listening answers