Horizon hotel Listening Answers: Audio Transcript, Questions & Answers

The IELTS listening test is conducted by giving a number of recordings to the candidate and they would be asked to answer the given questions. Here Horizon hotel listening answers are given with audio transcript, questions and answers.

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Section 1 - Horizon hotel IELTS Listening Answers

Horizon hotel listening answers are given here as a practice for IELTS listening test  which has 2 different questions types like: form completion and multiple choice questions. Here you’ll hear a telephone conversation between a hotel receptionist and a woman who wants to make a reservation.

Audio-  Horizon hotel

Audio transcription: 

Receptionist: First good morning welcome to the horizon hotel. How may I help you?
Woman:  I've come in to make a reservation for a friend.
Receptionist: And your friend's name is.
Woman: Makai, sandra makai that's m-a-c-k-a-y.
Receptionist: Thank you when she arrives. she's flying in on the 15th but she'll
stay with me for the first night because we have an early start on the 16th we're going for a quick trip to the coast but we should be back on the 18th.
Receptionist: So that's the 18th of this month.
Woman: No sorry did I forget to say it's next month december.
Receptionist: well that's getting pretty close to christmas but we may have something available right we have one or two nice rooms left but how long will she stay for.
Woman: A week 
Receptionist: So she'd be checking out on christmas day the 25th
Woman: Is that a problem
Receptionist: Well it depends, we don't have a room available for the whole week but if she didn't mind changing rooms midway through her stay we could work something out. Oh I see and if she wanted to extend her stay that wouldn't be possible. I'm afraid we're completely booked out from christmas day through to new year. 
Woman: No she won't want to extend and i don't think she'd have a problem with changing rooms. 
Receptionist: Good well i'll put her in room 502 to start with and then she'll have to move
to 805 no just a minute let's make that 702 because that's available and it's two floors directly above 502 so the room layout will be identical.
Woman: How much will it cost per night?
Receptionist:  The basic room rate is 165 dollars.
Woman: Is breakfast included?
Receptionist: No but a complimentary drink is served every evening at five o'clock oh woman: That could be quite nice.
Receptionist: shall we make the booking then we will require a deposit equivalent to
one night's stay.
woman: That's fine, I can pay the deposit.
Receptionist: How would you like to do that in cash or by credit card?
Woman: Credit card i suppose oh wait a minute i might have enough money in my purse yes let's do it in cash
Receptionist: hang on i'll just make a note of that deposit paid in cash. Just a second while I print a receipt who shall I make it out to.
Woman: My name is zoe reed r-e-e-d.
Receptionist: Thank you miss reed now i'll need some contact details for either you or ms mackay 
Woman: I'll give you my details. I only live on the other side of town. 
Receptionist: Can I have your address and phone number please?
Woman:  I live at 14 south street morningtown and my phone number is 439-4829
Receptionist: Thank you 439-4829
Woman: Yes that's right.
Receptionist: Now I'll just print the booking form. If you have any questions or need to make any changes just quote the reservation number on the bottom of the form. That's it there aq459.
Woman: Thanks very much oh before i go just a couple of questions what time does the room get cleaned? I'm only asking because my friend usually has a short nap after lunch and she wouldn't like to be disturbed.
Receptionist: Well the maids are usually finished by 1pm because we have a two o'clock check-in time. You see they come on duty quite early in the morning so they are sure to be finished in your friend's room by lunchtime. Yes definitely i'd say roughly 11 o'clock. 
Women: Thanks that's good to know one more thing is the room service for meals 
Receptionist: only for breakfast and dinner breakfast service finishes at nine and starts at five am dinner service starts at six pm but the last orders have to be in half an hour before the kitchen closes at 11 pm so full room service closes at 10 30. but remember light snacks things like toasted sandwiches or muffins can be ordered at the bar just off the lobby throughout the day and evening until two in the morning 
Woman: Thanks very much you've been most helpful.

Questions 1-10

Questions 1 - 8

• Complete the form below.
• Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Horizon Hotel 

Example         Answer 
Guest Name: Sandra Mackay 
• Date of arrival:               1 ............... December
• Date of departure:          2 ...............December
• Room number:               3 502 and ...............
• Room rate:                     4 $ ....................
• Deposit:                          5 Paid ...............
• Receipt:                          6 Zoe ..............
In name of:                        7 ..............
Contact details:  
Address:                            Morningtown
Phone:                               4394829
Booking number:               8 ............... 

Questions 9 and 10

• Choose the correct letter, A, B or C.

9. The room will be cleaned at around 
A. 11:00 a.m.
B. 01:00 p.m.
C. 02:00 a.m

10. Room service for dinner is available from 
A. 06:00 p.m. to 02:00 a.m.
B. 06:00 p.m. to 10:30 p.m.
C. 09:00 P.M. to 11:00 P.M.

Horizon hotel listening answers

1. 18th
2. 25th/christmas Day
3. 702
4. 165
5. In cash
6. Reed
7. 14 south street/14 south st
8. AQ459
9. A
10. B

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