York CarPool Listening Answers: Audio Transcript, Questions & Answers

In the IELTS listening test the candidate will receive a recording and will be asked to answer the question from what they heard. Candidates are required to listen to the audio carefully and answer the questions. Here York CarPool listening answers are given with audio, questions and answers.

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Section 1 - York Carpool IELTS Listening Answers

The topic York CarPool listening answers are given as a practice topic for the IELTS listening test. With 2 different types of questions like:  note completion and multiple choice questions form. In the given audio you'll hear a woman phoning a car sharing organization about her membership of a car pool.

Audio transcript  - York CarPool

Man: Hello, your carpool. How can I help? 

Women: Oh hello look I used one of the cars earlier and I want to complain I'm not
one to make a fuss usually but this isn't the first first time there's been a problem I'm
getting fed up with it. 

Man: I'm sorry to hear that can I take your membership number first. 

Woman: Yes it's 520016. 

Man: 520016 is Julie speaking. 

Woman: Yes Julie gold.

Man: Hi Julie now let me just check your booking your complaints about the most
recent booking is it.

Woman:  Well yes this complaint is but like I say it's not the first. 

Man: Okay so that was the Fiat registration number ypt723s in city street this morning at 10:30. 

Woman: Yes that's it but no I think it was the car in Baker Road.

Man: My records say City street that's a gray Fiat. 

Woman: Oh yes Baker Road was yesterday. 

Man: And that booking was fine. 

Woman: Well yes that one was.

Man: Good so what exactly was the problem today?

Woman: okay I went to pick the car up and it wasn't in the parking Bay I was in quite
a hurry and I have to say it was very stressful of course I thought somebody
else still had the car out anyway I was about to phone when I saw the car on the
other side of of the street about 100 m down can't you make it clear to users
that they have to park the cars back in the Bays.

Man:  well yes we do if I had to guess I'd say that the previous user left it there because the bay was occupied we'll phone to check and find out but that's the most likely
explanation. 

Women: But people aren't supposed to be occupying the parking bays are they. 

Man: well no but they do they usually think it's okay to park for a few minutes 

Woman: well in that case case shouldn't members wait until somebody comes back
to get their vehicle I mean in that situation I always hoot and keep on
Hooting to alert the car owner to the fact I'm there and that I expect them to move it usually takes only a few minutes. I wish people would show a little more patience. 

Man: As I say I'll phone and….  

Woman: There are other things I want to discuss when I did eventually get to the car I was shocked at how filthy it was both inside and out the wheels and the bottom of the vehicle were covered in mud inside the carpets were muddy too and the back seat covered in dog hair it's pretty obvious that the last user had driven out to the country to take his dogs out walking can't there be some rules about what people can and can't use the cars for. 

Man: I hear what you're saying Julie I think this is a fair point and I'm very sorry I certainly will call call the previous user to take this up

Woman:  And make sure that the cars are given a decent Ving every so often right one more thing once I dusted off the seat and found the keys I  expected them to be left under a seat or in the door compartment I finally started up the engine I was dismayed to see how low the fuel gauge was this has been the case before and it's really annoying I thought the membership regulations State quite clearly that it's the Driver's responsibility to fill up when the gauge goes below the quarter full Mark am I right

Man:  Yes that is what we say. 

Woman: So how come I had to sort that out before I could get on with my journey

Man: look I think all things considered will compensate you for your experience today
How does that sound to Julie? 

Woman: Are you going to scrap the payment for today's booking?

Man: Well I could do that but now the booking is on the system it's complicated I'd rather offer you complimentary hours today's booking was for 4 hours so we'll say you have 4 hours of uncharged usage taken off your next bill. 

Woman: But what if my next booking is for less than 4 hours. 

Man: Don't worry the booking will not be charged and the remaining amount will automatically go forward to the booking after that all you have to do is key fre hours into the comments option when you make the booking online. 

Woman: Okay I guess I should say thank you but I'm still very cross.

Questions 1-10

Questions 1-4

• Complete the notes below. 
• Reading module writing module write no more than two words and/or a number for each answer. 

York Car Pool Complaint from Julie Gold - membership no. 1 .................................. . 
Car- grey 2 ................................... YPT723S 
Location- 3 .................................. . 
Booking 11/03 at 4 ................................... a.m. 

Questions 5-10

• Choose the correct answers A, B or C.

5. What is the caller’s first complaint?

1. The car she wanted to use was not in the correct location.
2. She had to phone the car Pool to ask where the car was.
3. Another Car Pool member still had the car.

6. The car pool advisor?

1. Thinks that the previous car user did something wrong.
2. Assumes that the previous car user was not able to park in the correct place.
3. Agrees that the previous car user acted selfishly.

7. The caller say that she

1. Shouts when she is angry with other drivers.
2. Makes it known that she expects another driver to move.
3. Is prepared to wait if she cannot park immediately.

8. Why is the caller unhappy about the state of the car?

1. It was dirty.
2. It had been damaged.
3. There was rubbish inside.

9. What is the caller’s final complaint?

1. It was difficult to start the car.
2. She could not find the keys.
3. There was not enough petrol in the tank.

10. The car pool advisor says that.

1. The caller will not be charged for today’s booking.
2. He will credit the caller’s account.
3. The incident will be reported on the carpool website.

York carpool listening answers

1. 520016
2. YPT723S
3. City street
4. 10.30
5. A
6. B
7. B
8. A
9. C
10. B

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