Please hold the line reading answers

Examine your answers with the help of Please hold the line reading answers given below. And, Identify and correct any errors as soon as possible.

1.D	5.D	9.YES	13.NO
2.A	6.A	10.NO
3.C	7.B	11.NOT GIVEN
4.D	8.YES	12.NO

Please hold the line reading answers can help you prepare for the IELTS reading exam. To improve your answering efficiency, complete the practice test and read the detailed explanations for the Please hold the line reading passage.

This article discusses and provides examples of three IELTS reading question types with the Please hold the line reading answers. You can get a good band score by completing the provided exercise and honing the skills assessed on the IELTS reading exam. The following question types are used in this article:

• IELTS Reading Yes, No, and Not given 
• IELTS Reading matching features
• IELTS Reading multiple choice questions

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Strategies for solving please hold the line reading practice test

We have provided some of the strategies to solve the practice test before identifying Please hold the line reading answers with location.

• After reading the question, carefully consider the options for matching features. Then, reread the paragraph to determine the correct answer.
• To complete the note, fill in the blanks with appropriate words or information from the texts.
• You should be able to quickly scan the paragraph for the requested information.
• To understand the meaning of the sentence for yes/no/not given, the question must be rephrased. It will assist you in completing the provided practice exam as quickly as possible.
• You must also have a strong vocabulary in order to recognise the terms in the question's synonyms.

Reading is one of the most difficult sections of the IELTS exam. So, you should go over the other IELTS reading tips before writing Please hold the line reading answers.

IELTS reading passage - Please hold the line

Please hold the line reading answers with explanations can be found after the passage and the question types. Examine your answers to identify and correct any errors.

Please hold the line

Almost everyone has been placed on "musical hold," which means that when you call any customer service number, you should expect to hear at least a few bars of monotonous elevator music before an operator answers the phone. The question is whether to hang up or stay on the line. According to research reported by University of Cincinnati Associate Professor of Marketing, James Kellaris it either depends on the type of music played or gender. 

Kellaris has been researching the effects of music on consumers for over a decade, and she recently collaborated with Sigma Research Management Group to assess the effects of 'hold music' for a company that operated a customer service line.

Researchers tested four types of 'on-hold' music on 71 company customers, including 30 women. Light jazz, classical, rock, and the company's current adult alternative format were all evaluated. The sample included individual consumers, small businesses, and large businesses. Participants were asked to estimate the time. In addition, the researchers solicited and quantified their responses and comments. 

The service providers do not want you to be on hold, but if you are, they want you to have a pleasant experience. However, Kellaris' findings could spell bad news for businesses. The time spent "on hold," regardless of the music, was frequently underestimated. The actual wait time in the study was 6 minutes, while the average estimate was 7 minutes and 6 seconds.

He informed the client who had hired him of some good news. Their alternative type is most likely their best option. It was a wise decision because of two factors. For starters, it did not elicit significantly more positive or negative responses from people. Second, male and female reactions to this type of music differed less.

Other findings of Kellaris, however, make the state of musical hold a little less firm: time spent ‘on hold’ seemed slightly shorter when light jazz was played, but the effect of music format differed for men and women. Males appeared to wait the least when classical music was performed. This could be due to variations in attention levels and musical tastes.

Males gave the most positive responses to classical music, while females gave the most positive responses (and the shortest waiting time estimates) to light jazz. Rocks were the least desired by both genders, resulting in the longest estimated wait times. The driving beat of rock music, according to Kellaris, tends to aggravate people who call customer service with a problem. "The longer the wait appeared to be, the better the response to the music." "Perhaps time does fly when you're having fun, even if you're on musical hold," Kellaris jokes.

Men and women perceive music differently, which is unfortunate for businesses that use on-hold music. Kellaris jokingly suggests that the recorded message instruct male callers to press one and female callers to press two. Please hang up and try again later if you are upset.'

Please hold the line Reading Questions

Questions 1-6

Complete the sentences below with words taken fromPlease hold the line reading passage

Use NO MORE THAN THREE WORDS for each answer.

Do the following statements agree with the claims of the writer?

Write:
YES -  if the statement agrees with the views of the writer
NO -  if the statement contradicts the views of the writer
NOT GIVEN - if it is impossible to say what the writer thinks about this

1.The research sample consisted of actual customers of the company.
2.Businesses want to cut down on the amount of time they spend on hold.
3.Researchers only asked participants to estimate how long they were "on hold."
4.There were an equal number of males and females in the sample.
5.Advertising is regarded as an inadequate substitute for 'on-hold' music.
6.The consumer service organisation polled was listening to classical music.

Click to know more about IELTS reading yes/no/not given

Questions 7-11

Choose the type of music from the list A-D below which corresponds to the findings of the study. 

Types of music

A.Light jazz
B.Alternative
C.Classical
D.Rock 

7. Favoured music by men
8. estimated longest waiting time (both sexes)
9. Avoiding music during phone hold
10. Music to use if the majority of clients are female
11. Best overall selection of "on-hold" music

Click to know more about IELTS reading matching features

Questions 12-13

Choose the correct letter A-D

12. Researchers reached the conclusion that________.

A.Subjects overestimate the duration of time spent "on hold."
B.It is preferable for businesses not to use "on-hold" music.
C.Overall, light jazz was the most acceptable genre of music.
D.Both gender and musical genre affect callers' responses.

13. The researchers suggested that______________

A.Their customers still play alternative music.
B.People "on hold" should be offered four different types of music.
C.Music is preferable to advertising.
D.Women can endure longer wait times than men.

Click to know more about IELTS reading multiple choice questions

Please hold the line reading answers with Explanations

Please hold the line with explanations that can help you correct errors and identify appropriate information for your answer. 

1.YES

Explanation: In the first line of 3rd paragraph, “Researchers tested four types of 'on-hold' music on 71 company customers, including 30 women”.

2.  YES

Explanation: In the 1st line of paragraph 4, “The service providers do not want you to be on hold”.       

3. NO

Explanation:- In the 4th line of paragraphs J, “Sun Simiao was the first Chinese author to write a detailed medical ethical code”.

4. NO

Explanation:In the first line of 3rd paragraph, “Researchers tested four types of 'on-hold' music on 71 company customers, including 30 women”.

5. NOT GIVEN

Explanation: -

6. NO

Explanation: In the 1st and 2nd line of 5th paragraph, “Their alternative type is most likely their best option”.

7.  C

Explanation: The 1st line of 7th paragraph, “Males gave the most positive responses to classical music”.

8. D

Explanation: - In the 2nd - 3rd line of 7th paragraph, “Rocks were the least desired by both genders, resulting in the longest estimated wait times”.

9. D

Explanation: - In the 3rd, 4th and 5th line of 7th paragraph, “The driving beat of rock music, according to Kellaris, tends to aggravate people who call customer service with a problem”.

10. A

Explanation: In the 3rd, 4th and 5th line of paragraph F, “treating patients for money without following standard procedures was defined as fraud combined with theft and had to be prosecuted in accordance with theft laws”.

11. B

Explanation: In the 1st and 2nd line of paragraph 5, “Their alternative type is most likely their best option”.

12. D

Explanation: First para, last line, “James Kellaris it either depends on the type of music played or gender”.

13. A

Explanation: Fifth para, first - second line, “Their alternative type is most likely their best option”. 

Check the other reading passages

Click to check the other important reading passages listed below,

• Visual Symbols and the Blind Reading Answers
• Coming into the World Reading Answers
• Book Review Reading Answers

Conclusion

The article "Please hold the line reading answers" will help you improve your reading skills and score well on exams. You can practice more IELTS reading passages by using the links provided above. We hope this article was helpful in your IELTS preparation.