Describe a time when you complained about something but finally got a good result IELTS cue card

A cue card for the question "Describe a time when you complained about something but finally got a good result" can be found in this IELTS speaking blog. The three sections of the IELTS speaking test are the introduction, the cue card round, and the follow-up discussion round. You will have 11 to 15 minutes to present your ideas and communication abilities to the examiner. We've included four model responses for this Cue card for IELTS (Speaking) along with follow-up questions, to help you improve your skills and help you come up with ideas.

IELTS Speaking Part 2 - IELTS Cue Card

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You must prepare a cue card that will be provided by your examiner for IELTS Speaking Task 2 (Part 2). You can find your topic in that cue card—"Describe a time when you complained about something but finally got a good result"—along with some sub questions to talk about the cue card for a minute or two where you’ll be given a minute to prepare your cue card. You have to keep talking and the examiner will stop you once you cover all the given questions. The IELTS speaking part 3 will have a follow-up section, which will be a discussion around, based on the topic on your cue card.

Describe a time when you complained about something but finally got a good result

You should say

• What did you complain about?
• Who you complained to?
• When it happened?
• What was the result and why you were satisfied with the result?

Describe a time when you complained about something but finally got a good result - Model answer and Follow up questions

The model cue card answer for the “Describe a time when you complained about something but finally got a good result” topic is given and the corresponding IELTS speaking cue card part 3 follow-up questions are also given for reference.

Describe a time when you complained about something but finally got a good result Model answer 1

Introduction

People complain when they receive subpar goods and services. Speaking for myself, I usually don't complain because I always try to feel comfortable no matter what.

What did you complain about?

My favourite brand and colour were among the many jackets the shop assistant showed me. After that, when I put it on, everything looked amazing. I left after paying the bill and went home. In addition to this, when I wore it once more at home to display it to my loved ones. We discovered a sizable stain at its back, much to my utter dismay. I ran to the shop as soon as possible and asked the clerk to replace it or give me a refund. In any case, he wasn't prepared to resolve my issue. Due to this, I was incredibly enraged in addition to feeling blue.

Who you complained to?

I then decided to speak with the store manager. He was truly kind; he listened to me patiently and assured me that my problem would be resolved as soon as possible. I received a call from the store the very next day with a solution for the product I had a problem with. I went to the store in the evening, and the clerk expressed her sincere regret for not working with me. 

When it happened?

This happened to me when I went to shop the very next day of my graduation.

What was the result and why were you satisfied with the result?

I must admit that they were all very helpful in solving my problem, which made me feel relieved and content.
 
Conclusion

I asked him to fix this worn-out jacket. Later, he showed me a wide range of jackets. I picked one after carefully examining it. I was now ecstatic to have a perfect piece. Moreover, it was a perfect fit for me. I still own this jacket, and whenever I wear it on any occasion, my friends and family always compliment me.

Describe a time when you complained about something but finally got a good result Model answer 2

Introduction

I mean, I'm not the type of person who likes to moan a lot.
However, I believe that it is my responsibility to correct mistakes when they are made because raising awareness of them will prevent them from happening again.

What did you complain about?

I complained about the bank statement. To begin with, the bank's printer was broken, the officer informed me when I arrived in the morning. I was asked to return the following day, he said. The following day, when I went to the bank, he gave me the same explanation once more. Since I needed it fixed immediately, I asked them to do so, but the bank officials didn't seem overly concerned.

Who you complained to?

I complained to the head manager of that branch and fortunately, all my matters were solved within the couple of hours.

When it happened?

It took place last month when I had to obtain my bank's account statement in order to apply for a visa as mentioned. 

What was the result and why you were satisfied with the result?

Yes, I can happily say my matter was solved and I was relieved as it was a large amount so immediately after depositing I wanted to make sure if the amount was deposited safely or not.

Conclusion

I was satisfied with the resolution of my complaint overall. The customer service team was helpful and successfully solved my problem. It is crucial to keep in mind that if you ever experience a problem with a good or service, it is worth complaining to get the best result.

Describe a time when you complained about something but finally got a good result Model answer 3

Introduction

Everyone has experienced times when they felt the need to voice their displeasure with a good or service they had received. I recently found myself in a similar situation, so I made the decision to do something about it by complaining to the company.

What did you complain about?

After consulting with a dermatologist, I purchased this medicated powder after complaining about a product that claimed to stop the itching and rashes I had on my hand for a few months. Unfortunately, after using this product, my skin started peeling off, and despite feeling better, I had to get treatment to heal my sing, which was quite painful. Sincere to say, not all products perform as promised on the packaging.

Who you complained to?

I complained to the owner of the pharmacy where I purchased this product, and he suggested that I get in touch with the pharmaceutical company that is in charge of its manufacturing and distribution. When I contacted them, they didn't respond positively, nothing was done, and they didn't even return to my calls. 

When it happened?

It occurred during the summer of last year, and I had a very bad experience.

What was the result and why were you satisfied with the result?

It occurred during the summer of last year, and I had a very bad experience.
 
Conclusion

Overall, you cannot trust any products today because they hardly ever live up to their initial expectations. As a result, one should check twice before using any skin care products.

IELTS speaking part 3 - Describe a time when you complained about something but finally got a good result follow up questions

Follow-up questions for “Describe a time when you complained about something but finally got a good result” are given below. In the actual exam, this session is conducted for about 4-5 minutes where you have to discuss questions about a general topic or question on your cue card.

1.When do people usually complain?

People complain when the quality of the items they wanted and bought starts to deteriorate because they believe that since they spent their hard-earned money, they should have a high-quality purchase.

2.Can complaining help solve problems?

Indeed, it is required for each and every person to file a complaint if there is a problem with their purchase so that the sellers can improve their selling and keep an eye on the products to ensure they do not degrade. They can improve their selling, which will bring in more customers and get positive feedback, with the help of the registered complaints.  

3.What other measures should you take to solve problems rather than complain?

There are times when grumbling is not the best course of action. For instance, people themselves breaking traffic laws is a major cause of the traffic issues in many cities. However, complaining about it won't make it go away; instead, individual actions and initiatives can assist in resolving such problems.

4.What kind of people complaint?

When they do not get what they are promised or are entitled to, people who are aware of their rights and entitlements complain. However, some individuals might exist. who complain but have no good or convincing reason. These people frequently lack awareness and refuse to accept responsibility for their actions.

5.Do you usually get angry?

Not really, but there are times when I get angry, like when I witness someone saying or doing something inappropriate. I get upset when I read or watch the news about crimes, corruption, terrorist attacks, and the deaths of innocent people.

6.Do you think customers’ complaints will improve product or services?

Indeed, these days, every business is aware that the customer is king. If someone complains, they take it seriously and work to make things better. They can only keep their customers if they improve.

IELTS cue card topics

Check out the other IELTS cue card topics to practise

• Describe a long car journey you went on
• Describe a birthday party
• Describe a teenager you know
• Describe a party you attended and joined
• Describe an interesting old person you have met

Conclusion

Review sample responses for the cue card "Describe a time when you complained about something but finally got a good result" as it will help you when creating your own responses. You can try coming up with your own solutions using these answers as a starting point. Additionally, you can get a sense of the follow-up inquiries.